Frequently Asked Questions

WHAT AREAS DO YOU COVER?‚Äč

We deliver our Bouncy Castles in LIVERPOOL, MERSEYSIDE, RUNCORN, WIDNES, CHESTER & CHESHIRE AND ALL SURROUNDING AREAS ?

WHY IS AN ADULT REQUIRED AT ALL TIMES TO SUPERVISE THE USE OF AN INFLABLE?

Improper use by the children, such as climbing on the walls, fighting, wrestling or running into one another can cause serious injury. It is important that a responsible adult be in charge of the inflatable at all times to insure that all safety rules are followed to prevent injury.

CAN WE HIRE FOR MORE THAN ONE DAY?

Yes you can, but you must ensure that the blower fan is unplugged and secured overnight. If any damage occurs to the inflatable while in your possession you will be liable for the repair or replacement costs. All blowers must be stored indoors overnight. There will usually be a small reduction in price for the second day of hire. Please request a price at time of booking.

HOW DO I BOOK ?

You can book your any of our party products by calling 07760 839441 by clicking on the Contact Us button on our webpage.

HOW AND WHEN DO I PAY FOR MY PARTY HIRE EQUIPMENT?

You pay our driver in cash on the day when he arrives to and delivers your equipment in cash. If you intend paying by cheque it must be sent to us at least 2 weeks before hire date to enable cheque to be cleared.

ARE YOUR UNITS CLEAN?

Yes. All our character costumes & inflatables are cleaned and disinfected after each hire. We are committed to making sure that your children are playing in a clean, healthy, and safe environment.

HOW MUCH SPACE WILL I NEED?

You will need a minimum of 15 ft X 18 ft. OR 18 FT X 21 FT for larger castles. Units need to be staked down and blowers fully extended to ensure proper and safe inflation of the unit.

WHAT HAPPENS IF THE UNIT LOSES POWER?

All our inflatables are designed for rental use & require a fan that runs continuously. Should the fan provided to you stop working, immediately remove the children playing in or on it. Then check the trip switch to see if it has tripped. If so, reset the switch and continue playing on it Should the trip switch trip a second time you should try another electrical outlet. If it trips again please phone us on 07760 839441.

CAN YOUR UNITS BE SET-UP INDOORS?

Yes. We can set up all our bouncies in gyms, community halls, or anywhere else that can accommodate the height of our units.

CAN THE CASTLE BE PUT ON AN OUTSIDE TARRED OR CONCRETED SURFACE?

Yes. All Inflatables need to be held down by heavy sand bags ( 6 x 25KG bags per anchor point) but in extremely windy conditions we do not for Safety Reasons?.

WHAT WILL I NEED TO DO ON THE DAY OF THE HIRE BEFORE THE BOUNCY IS DELIVERED?

Please ensure that access / side passage is clear and the site is clear of any sharp objects, stones and / or dog mess etc

HOW EARLY OR LATE CAN OUR ORDER BE DELIVERED/COLLECTED?

Normal delivery times are between 8 and 13.00 in the morning and collection between 6 pm and 9 pm.

HOW LONG WILL IT TAKE TO SET UP ?

It will take approximately 15 minutes to set up depending on access.

WHAT HAPPENS IN BAD WEATHER SITUATIONS?

Look at the weather on the day of hire, and decide if you want to cancel or go ahead. You can cancel a booking at any stage prior to delivery without incurring any cost. Bouncy Castles should not be used in high winds or heavy rain for safety reasons.

WHY IS THE INFLATABLE STAKED INTO THE GROUND?

Because if it is not staked correctly the wind, depending on how strong it is, can actually pick it up and blow it away with or without children playing in or on it. Regardless of how well staked an inflatable is it should not be played on or in when the winds are high.

WHAT HAPPENS IF THERE IS A FAULT WITH THE HIRED EQUIPMENT AFTER THE DELIVERER HAS LEFT?

All of our telephone 07760 839441.and blowers are checked regularly for faults, so nothing should go wrong, but in the unlikely event that it does, please remove children from unit and then bouncy castles

We will do all in our power to correct the problem, letting you to get on with enjoying your party.

WHAT HAPPENS IF IT RAINS DURING THE HIRE PERIOD?

The fan unit must be disconnected from the socket and put indoors. Obviously, if weather improves then unit may be re-inflated for continued use.

WHAT WILL HAPPEN IF THE INFLATABLE GETS DAMAGED OR IS STOLEN WHILE IN YOUR POSSESSION?

The equipment on hire will be inspected before we leave and when you sign the Terms and Conditions you are agreeing that the equipment that is left, is in good and clean condition. If damage occurs the unit must be switched off and the hirer will be liable for any repair or replacement costs. The repairs must be done professionally to keep our Safety Certificates in order. Hirer will also be liable for any theft and required to reimburse the value thereof.

WHAT INSURANCE COVER SHOULD THE HIRER ARRANGE?

All our products and equipment have public Liability insurance cover, but the owner of the house should contact their home policy provider to see if they can arrange additional personal liability cover. We are not responsible if somebody gets hurt using the castle.

WHAT DAYS CAN YOU CONTACT A Land of Castles

you can phone us 365 days of the year or contact us through our website

If you still haven’t found the answer to your question, please get in touch by clicking on the Contact Us button on our website:

info@alandofcastles.co.uk or ring us on 07760 839441